Effective Date: 04.09.2022
Website: www.alladahlheim.com
Service Provider: Alla Dahlheim (Independent Educational Provider)
1. Introduction
Welcome to www.alladahlheim.com (“Service”).
These Terms of Service (“Terms”) govern your use of this website and any educational services provided through it.
By accessing or using the Service, you agree to be bound by these Terms and by the Privacy Policy.
If you do not agree with these Terms, please do not use the Service.
2. Nature of Services
The Service provides educational content related to OET and IELTS preparation, including:
Online courses
Individual coaching sessions
Writing feedback and correction
Educational materials
All services are provided for educational purposes only.
No medical, legal, or official examination authority services are provided.
3. Communications
By using the Service, you may receive emails related to:
Course access
Educational updates
Service announcements
You may unsubscribe from non-essential communications at any time.
4. Purchases
If you purchase a course or coaching service, you may be required to provide payment details.
By making a purchase, you confirm that:
You are authorized to use the chosen payment method
The information provided is accurate and complete
Payments may be processed through third-party payment providers.
Access to digital products is granted after successful payment.
5. Refund Policy
Digital Courses
Due to the digital nature of course materials, purchases are non-refundable once access has been granted.
Coaching Sessions
Sessions may be rescheduled with at least 24 hours’ notice.
Late cancellations may be considered completed sessions.
Coaching packages are non-refundable once started.
6. Intellectual Property
All content on this website, including:
Videos
Course materials
Written content
Templates
Feedback documents
remains the intellectual property of Alla Dahlheim.
Content may not be copied, shared, distributed, recorded, or resold without written permission.
Access is granted for personal use only.
7. Prohibited Use
You agree not to:
Share login details
Copy or distribute paid materials
Use content for commercial purposes
Attempt unauthorized access to the Service
Interfere with the website’s operation
8. No Guarantee of Results
While the Service aims to support exam preparation, no guarantee is made regarding specific OET or IELTS scores.
Examination results depend on individual performance and official marking standards.
9. Limitation of Liability
The Service is provided on an “as is” basis.
To the fullest extent permitted by applicable law, the provider shall not be liable for:
Examination outcomes
Indirect or consequential damages
Professional or financial decisions made based on course materials
Total liability, if any, shall not exceed the amount paid for the service.
10. Age Restriction
The Service is intended for individuals 18 years of age or older.
By using the Service, you confirm that you meet this requirement.
11. Changes to Terms
These Terms may be updated at any time.
Continued use of the Service constitutes acceptance of any revised Terms.
12. Governing Principles
These Terms shall be interpreted in accordance with generally applicable principles of contract law.
13. Contact
For any questions regarding these Terms:
Email: alladahlheim@gmail.com
Website: www.alladahlheim.com
Chargebacks and Payment Disputes
If you have any concerns regarding your purchase, you agree to contact us directly at alladahlheim@gmail.com before initiating a chargeback or dispute with your bank or payment provider. We are committed to resolving any issue in good faith and within a reasonable timeframe.
By purchasing a digital product or course from this website, you acknowledge that:
Access to digital materials may be granted immediately after payment.
Once access to course materials has been provided, refunds may be limited or unavailable, unless otherwise stated in the Refund Policy.
Initiating a chargeback without first contacting us to resolve the issue may constitute a breach of these Terms and Conditions.
In the event of a chargeback:
We reserve the right to provide relevant documentation to the payment provider to demonstrate proof of purchase, access, and delivery of digital content.
Access to the course and any associated services may be suspended immediately while the dispute is under review.
If the chargeback is resolved in our favor, we reserve the right to recover any associated fees, administrative costs, and damages permitted by law.
Nothing in this clause limits your statutory consumer rights under applicable law.