Refund Policy

Effective Date: 4 September 2022
Last Updated: 1 June 2026
Service Provider: Alla Dahlheim, Independent Educational Provider
Website: www.alladahlheim.com

This Refund Policy explains how refunds, cancellations, rescheduling requests, and payment disputes are handled for courses, coaching sessions, digital products, and educational services purchased through this website.

By purchasing a course, coaching session, digital product, downloadable resource, or any other paid service, you agree to this Refund Policy and to the Terms and Conditions.

1. General Principles

All services and materials provided through this website are educational in nature.

Because many products are digital and may be accessed immediately after purchase, refund rights may be limited once access has been granted.

We aim to handle all refund and cancellation requests fairly, reasonably, and in good faith. Nothing in this Refund Policy limits any statutory consumer rights that may apply under relevant law.

2. Digital Courses and Digital Products

Digital courses and digital products may include, but are not limited to:

• online courses;

• recorded video lessons;

• audio materials;

• downloadable worksheets;

• templates;

• written educational materials;

• exam preparation resources;

• feedback documents;

• access to online learning platforms or course areas.

Due to the digital nature of these materials, purchases of digital courses and digital products are generally non-refundable once access has been granted.

By purchasing a digital course or digital product, you acknowledge that:

• access may be provided immediately after successful payment;

• digital materials can be viewed, downloaded, copied, or used shortly after access is granted;

• once access has been provided, refunds may be limited or unavailable, unless required by applicable law.

3. Immediate Access to Digital Content

Where applicable, by choosing to access digital content immediately after purchase, you consent to the immediate supply of the digital content.

If you are located in a jurisdiction that provides a statutory cooling-off or withdrawal period, you acknowledge that starting immediate access to digital content may affect or limit your right to cancel or request a refund, where permitted by applicable law.

4. Coaching Sessions

Individual coaching sessions may be rescheduled if you provide at least 24 hours’ notice before the scheduled session time.

If you request to cancel or reschedule a session with less than 24 hours’ notice, the session may be treated as completed and may not be refunded or rescheduled.

If you do not attend a scheduled session without prior notice, the session may be considered a missed session and may not be refunded.

If you are late for a scheduled session, the session may still end at the originally scheduled time. Missed time may not be added, refunded, or carried over.

5. Coaching Packages

Coaching packages are generally non-refundable once the first session has taken place or once the package has started.

Unused sessions within a package may be rescheduled subject to availability and the 24-hour rescheduling policy.

If a package has an expiry date, unused sessions must be taken before the expiry date unless otherwise agreed in writing.

Refunds for unused sessions may be considered only in exceptional circumstances and at our discretion, unless otherwise required by applicable law.

6. Group Classes, Workshops, and Live Courses

For group classes, workshops, or live courses, refund and cancellation rules may depend on the specific offer, schedule, and access provided.

Unless otherwise stated at the time of purchase:

• cancellations made before access to materials or the first live session may be considered on a case-by-case basis;

• once the course, workshop, or class has started, refunds are generally unavailable;

• missed live sessions are not refundable;

• recordings or replacement materials may be provided where available, but this is not guaranteed unless stated in the offer.

7. Writing Feedback and Correction Services

Writing feedback, correction, review, or assessment-style services are non-refundable once work has started.

If you submit writing for review and the feedback process has already begun, the service will be considered in progress and cannot usually be cancelled or refunded.

If the work has already been completed and delivered, no refund will be issued unless required by applicable law.

8. Duplicate Payments or Payment Errors

If you believe you have been charged twice for the same product or service, or if there has been a payment error, please contact us as soon as possible at:

Email: alladahlheim@gmail.com

If a duplicate payment or clear payment error is confirmed, we will arrange a refund of the duplicate or incorrect charge.

9. Technical Issues

You are responsible for ensuring that you have a suitable internet connection, device, browser, software, and technical setup to access digital products, online courses, or coaching sessions.

Refunds are generally not provided for technical issues caused by your device, internet connection, browser settings, software, or third-party platforms.

However, if you experience a genuine technical problem accessing purchased materials, please contact us. We will make reasonable efforts to help you access the content or provide an appropriate solution where possible.

10. Dissatisfaction with Educational Content

We aim to provide high-quality educational materials and services. However, purchasing a course or service does not guarantee a specific exam score, language improvement, employment result, licensing outcome, or professional success.

Refunds are not generally provided solely because:

• you changed your mind after accessing the materials;

• you did not complete the course;

• you did not attend a scheduled session;

• you did not achieve a desired OET or IELTS score;

• you no longer need the service;

• you expected a different outcome that was not expressly guaranteed.

11. Promotional Offers and Discounts

Promotional prices, discounts, coupons, or special offers may be time-limited and subject to specific conditions.

If you purchase a product or service at full price and a discount is later offered, we are not required to refund the difference.

Promotional purchases are subject to this Refund Policy unless different refund terms are clearly stated at the time of purchase.

12. Exceptional Circumstances

Refunds may be considered at our discretion in exceptional circumstances, such as serious illness, emergency, or other significant situations that prevent participation.

Supporting information may be requested where appropriate.

Any discretionary refund is considered individually and does not create an obligation to provide refunds in similar situations in the future.

13. How to Request a Refund

To request a refund or discuss a payment issue, please contact:

Email: alladahlheim@gmail.com

Please include:

• your full name;

• the email address used for purchase;

• the product, course, or service purchased;

• the date of purchase;

• the reason for your request;

• any relevant payment confirmation or receipt.

We will review your request and aim to respond within a reasonable timeframe.

14. Chargebacks and Payment Disputes

If you have any concerns regarding your purchase, you agree to contact us directly at alladahlheim@gmail.com before initiating a chargeback or payment dispute with your bank, card provider, or payment processor.

We are committed to reviewing concerns in good faith and attempting to resolve issues within a reasonable timeframe.

By purchasing a digital product, course, coaching session, or other service from this website, you acknowledge that:

• access to digital materials may be granted immediately after payment;

• once access to course materials has been provided, refunds may be limited or unavailable, unless otherwise stated in this Refund Policy or required by law;

• initiating a chargeback without first contacting us to resolve the issue may be considered a breach of the Terms and Conditions.

In the event of a chargeback or payment dispute:

• we reserve the right to provide relevant documentation to the payment provider to demonstrate proof of purchase, access, delivery of digital content, communication history, and use of services;

• access to courses, digital materials, and associated services may be suspended while the dispute is under review;

• if the chargeback is resolved in our favour, we reserve the right to recover associated fees, administrative costs, and damages permitted by law.

Nothing in this section limits your statutory consumer rights under applicable law.

15. Statutory Consumer Rights

Nothing in this Refund Policy is intended to exclude, restrict, or limit any rights you may have under applicable consumer protection laws.

If any part of this Refund Policy conflicts with mandatory consumer protection laws in your jurisdiction, those mandatory legal rights will apply.

16. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our services, business practices, payment processes, or legal requirements.

The updated version will be posted on this website with a revised “Last Updated” date.

Your continued use of the website or purchase of services after changes are posted means that you accept the updated Refund Policy.

17. Contact

If you have questions about this Refund Policy, please contact:

Email: alladahlheim@gmail.com
Website: www.alladahlheim.com